Privacy Policy

1. Overview

P-two 3 Studio ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and purchase our products and services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable Australian Capital Territory legislation.

2. Information We Collect

We collect only the information necessary to fulfil your order and provide our services:

Information you provide directly:

• Name and email address
• Business name, industry, and description
• Website content you provide (headlines, services, contact details)
• Brand preferences (colours, style choices)
• Preferred domain name
• Revision request details

Information collected automatically:

• Browser type and version
• Pages visited and time spent on our website
• Referring website
• IP address (anonymised where possible)

Information we do NOT collect:

• Credit card numbers or bank account details (handled directly by PayPal, Square, or your bank)
• Passwords or login credentials
• Government-issued identification

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To build your website — using the business details, content, and branding preferences you provide
• To process your payment — via our third-party payment processors (PayPal, Square)
• To deliver your website files — via email or secure download link
• To fulfil revision requests — during the included revision period
• To communicate with you — regarding your order status, delivery, or support queries
• To improve our services — through anonymised, aggregated analytics

We do not use your information for marketing purposes unless you explicitly opt in.

4. Payment Processing

All payment transactions are processed by third-party providers:

• PayPal — governed by PayPal's Privacy Policy
• Square — governed by Square's Privacy Policy

P-two 3 Studio does not store, access, or process your credit card numbers, bank account details, or other financial information. These are handled entirely by the payment provider you select at checkout.

5. Data Sharing

We may share limited information with:

• Payment processors (PayPal, Square) — to complete your transaction
• Domain registrars — only the information required to register a domain in your name, and only with your consent
• Law enforcement — if required by Australian law or a valid court order

6. Data Storage & Security

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure:

• All data is transmitted over encrypted (HTTPS) connections
• Order information is stored securely and access is restricted
• We do not retain your customised website files after delivery and completion of the revision period
• Payment data is never stored on our systems

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary:

• Order details (name, email, business info) — retained for 12 months after delivery for support and revision purposes, then deleted
• Website files you provided — deleted within 30 days of final delivery or completion of revisions, whichever is later
• Payment records — retained for the period required by Australian tax law (currently 5 years)
• Revision request records — retained for 6 months after completion

You may request early deletion of your data at any time (see Section 9).

8. Cookies

Our website uses minimal cookies:

• Essential cookies — required for the website to function (e.g., maintaining your configurator session)
• Analytics cookies — anonymised usage data to help us improve our website (e.g., Google Analytics with IP anonymisation enabled)

We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings, though this may affect website functionality.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or outdated information
• Deletion — request deletion of your personal information (subject to legal retention requirements)
• Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us using the details in Section 12.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., domain registrars, payment providers). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We will not reduce your rights under this Policy without your explicit consent. If we make significant changes, we will endeavour to notify you via email.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint, contact us at:

P-two 3 Studio
Email: Ptwothree7@gmail.com
Canberra, ACT, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992
Website: www.oaic.gov.au